If you want to return a product, either for a refund or exchange, you must first contact our customer service department at: firstname.lastname@example.org. One of our experts will be answering you within 24 to 48 hours to help you. It is important that all the conditions are met:
● If your package did not arrive on time, write to us. We help you!
● Please do not send us any items until you have completed a Return Request and there is a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.
● Any returns must be in resale condition and in their original packaging.
● A refund cannot be accepted if we have shipped the correct product to the customer in good condition, and as described on the product page.
● Once we approve your return, we will send you the details of where to send your order and what happens next.
● When we receive your return, it may take up to 5 business days to process your request. and issue a refund or exchange. We may contact you to discuss options, and if you requested an exchange to confirm the product you want.
● Items must be returned within 30 days of the order date (see our refund policy here).
● We may ask you to provide photos if an item is damaged, defective, or the wrong size.
● We also need a tracking number for returns. Please, when you return, send us the tracking number of the package.
Customers must cover the cost of returning any item to us: For non-defective items and items that are 100% received, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% restocking fee. All returns must be in their original packaging and condition and must also be made within 15 days of the delivery date